Do I retain 100% ownership of my domain and cloud accounts?
Yes, absolutely. You retain full administrative ownership of your domain registration, cloud accounts (AWS, Azure, DigitalOcean), and code repositories. We manage them securely on your behalf.
Can I upgrade, downgrade, or cancel my maintenance plan anytime?
Yes. Our monthly care plans operate on a flexible month-to-month retainer with zero long-term lock-in contracts. You can change or pause your plan at any time.
What is your emergency downtime response time?
For Growth DevOps and Digital Partner tiers, emergency server downtime alerts trigger an immediate investigation with a response SLA of under 60 minutes.
What happens if I need extra development hours beyond my plan?
Retainer clients receive a discounted hourly rate for additional custom code development, new feature builds, or major redesign work.